Caring for your Jewellery

All silver jewellery will naturally tarnish over time. Tarnishing is not a fault and steps can be taken to ensure your jewellery does not tarnish. Using a soft lint free cloth to clean silver, 18ct gold and vermeil will keep jewellery looking shiny and tarnish free.

Ideally store your Soru purchases in a dark, cool and dry place within the box provided to help reduce tarnishing, scratching and tangling.

Silver is a bendable precious metal, any pressure applied could cause damage. We would advise when transporting that your jewellery is kept within a box so no external pressure is accidentally applied.

Gold plated silver may fade if the care instructions are not adhered to. Please do not expose gold plated silver to water, perfumes or lotions as this may cause the plating to fade. Gold plated silver may naturally fade over time.

We recommend that you remove jewellery while in water and avoid spraying perfume or applying creams where your jewellery will have contact.

Avoid extreme temperatures, humidity and sunlight. Any contact with perfumes/ cosmetics and chemicals will cause discolouration to semi precious metals. This is not a fault and can be avoided by caring for your jewellery as detailed above.

Missing pearls, beads and gems are not classed as a manufacturing fault unless within the 14 day return window.

Gemstones should never be worn around hot water, harsh chemicals and cleaning products. You can clean most gemstones with a soft, damp cloth after wearing. Very porous stones such as turquoise and emeralds should be cleaned using an untreated, dry, soft cloth only.

Do not use tissue paper or paper towels to clean as they can cause scratching.

We use natural gemstones which may contain internal inclusions, adding to the beauty and uniqueness of each individual gem.

We will replace or repair any faulty items bought from this website within 6 months of proof of purchase. This must be first agreed with our customer care team on customercare@sorujewellery.com

Missing crystals, beads and pearls are not classed as manufacturing faults if outside the 14 day return policy.

However we can replace missing crystals after this time at a small repair fee where ever possible. Please contact us for a quote at customercare@sorujewellery.com

Tarnishing or discolouration due to chemical contact is not a fault. Please see above care instruction on how to avoid this.

Damage caused by general wear and tear is the responsibility of the owner. We can not be responsible for any damage due to negligence.

For all non faulty items damaged by general wear we offer a charged repairs service where at all possible.

We may not be able to repair items damaged in the post due to insufficient packaging. We recommend all jewellery is returned to us securely packaged within a box.