Gift Wrapping (1 Per Item)

Quality is very important to us. We only use semi-fine and fine materials in our jewellery. Our gemstones are natural and semi-precious.

All our jewellery is made from either solid silver (often plated in 18ct or 24ct gold) or solid gold. We use an array of gemstones, including genuine rubies, emeralds, sapphires, opals, diamonds, baroque pearls and more. We also utilise Swarovski crystals for the ultimate sparkle.

Our jewellery is designed in-house at Soru HQ, based on a quiet leafy street in Solihull, UK.

It is then handmade by our artisan jewellery makers in Italy and Turkey.

Finally, our jewellery is lovingly hand-packed at our HQ.

We recognise the importance of sustainability in today's world. That's why nothing at Soru is mass produced. Everything is made by hand and in small batches. Our manufacturers are small family run businesses based in Italy and Turkey with fair pay and good working conditions.

Each piece takes time to create, which is why sometimes there are longer wait times for items to come back in stock. As well as reducing stock wastage, we also believe this makes each piece you buy feel truly special. We're passionate about encouraging conscious consumption - we only want customers to buy pieces that truly bring joy, that you can wear again and again.

We have also partnered with Cadeaux Paperworks to offer sustainable gift wrap and eco tape that is ethically made and fully recyclable. 

We aim to dispatch all orders within 1-3 days of being placed with express shipping.

Shipping times may vary depending on the country you are ordering from. Soru cannot be held responsible for any delays due to customs checks.

Please note Soru Jewellery HQ is closed on all official UK national holidays and at weekends.

During sale times, orders may take a little longer to dispatch, sometimes up to 5 days. In this case, a message will be clearly visible on the website to advise of the delay.

To ensure your jewellery stays looking it's best we recommend that you avoid applying any lotions or perfumes and to remove your pieces when swimming or showering.

We provide a Soru branded box and pouch with every order so you can store your items in here when you're not wearing them to keep them safe from tarnishing or discolouration.

Full care instructions can be found here.

In some of our pieces, we use natural gemstones & baroque pearls. These may contain internal inclusions, adding to the beauty and uniqueness of each individual item.

Slight natural variances may occur between colours, patterns, shapes and sizes of our gemstones and pearls. For items this includes, there will be a message clearly stating this on the styles product page.

If you wish to exchange your item for a different shape or colour, please contact us at customercare@sorujewellery.com. Please bear in mind any return postage costs would be subject to charge. Item availability for exchange will depend on the stock we have remaining.

We aim to dispatch all orders within 1-3 days with express shipping. We try to ensure you receive your orders in a timely manner while also maintaining the highest standard of health, hygiene and social distancing in line with current government guidelines.

You will receive a tracking number once your order is on the way.

We ship to the UK, Ireland, Europe, USA, Canada, Mexico, Iceland, Australia, China and more. For your shipping rates, please click here. 

Have a shipping question? Please feel free to contact us by emailing customercare@sorujewellery.com.

Contact us at customercare@sorujewellery.com quoting your order number in the subject line for a returns form and instructions. The item you wish to return must be unused and in the same condition that you received it in. It must also be in the original pouch and box provided. The purchased item you wish to return must be received by us within 14 days of receiving your order.

Read our returns policy here.

If returning a faulty item that is within the 14 day returns period, we will cover the return postage, so long as the item is deemed faulty upon inspection when it has arrived to us. This must be agreed with our customer care team beforehand. We cannot pay more than £15 for return postage at any one time, if the cost for return is over £15 the customer is liable for the extra charge.

Read our refund policy here.

Have a refunds question? Please feel free to contact us by emailing customercare@sorujewellery.com.

We strive to create a high quality, semi-fine fusion of statement and everyday jewellery collections, using precious metals and semi-precious gemstones to make every wearer feel her best. Our aim is for the creativity, happiness and Italian flair of each piece to shine through the design. We believe jewellery is for everyday and all occasions. A special piece of jewellery has the power to transform a look and the mood of the wearer, and our jewellery is created with every woman of every age in mind.

All our jewellery is handmade by family-run workshops and artisans in Italy and Turkey, using solid gold, gold plated solid silver and genuine gemstones. Our inspirations come from Siciliana, Etruscan treasures, Greco-Roman artefacts, art history, mythology, celestial bodies, vintage glamour and the divine feminine.

We are two sisters (Francesca and Marianna) who grew up in a half-English half-Sicilian household. Every summer, we would travel to be with our extended family in Sicily, where we were shaped by the vibrant culture and the Sicilian women around us: strong, passionate and always draped in lots of bijoux jewellery. Now mothers, we founded Soru together to fulfil their lifelong dream of designing our own jewellery with a focus on flair, quality and sustainability.